Covid-19 Updates

Latest information regarding the impact of COVID-19 on our services. We will continue to monitor the situation and will follow advice from the government and Department for Education. The information on this page will be updated in line with government announcements:

1. Latest information from the government - UPDATED 05.11.2020

The government announced on 4th January that the UK would be going into another national lockdown. No timescales for this have been provided, so the new measures will be for the foreseeable future.

Under the guidance released it states that:

Colleges, primary (reception onwards) and secondary schools will remain open for vulnerable children and the children of critical workers. All other children will learn remotely until February half term.

2. What does this mean for our services?

The government’s latest guidance is that the safest place for children to be is at home. If you choose to keep your child at home, we will provide the same level of support that we did during the first lockdown, this includes weekly learning packs and updates. Contact with supervisors, therapists and teachers will also continue to be available for all parents.

Our services will remain open by using a rota system to maintain safe working environments. With this measure in place, and based on the guidance from the government, we have assessed each service to determine the maximum number of learners it would be safe accommodate. 


Number of learners per class

Park House


Tram House


Wandsworth Hub

7 (on site)

Hammersmith Hub

7 (on site)

3. Can my child still attend over the lockdown period?

All learners will be allocated days to attend and the expectation is that they do so. The rest of their learning will be carried out remotely until further notice.

A member of staff will be in touch to provide you with more information on this.

4. I want my child to wear a mask, what should I do?

If you would like your child to wear a mask while they are attending one of our services, please let us know. A member of staff will discuss this in more detail with you.

5. Can I keep my child at home during the national lockdown?

The latest advice from the government is to keep your child at home, and for them to continue their education remotely. Exceptions have been made for certain children, such as those with EHCP’s. Therefore, if you choose to keep your child at home you will be provided with support, such as learning packs and access to teachers, therapists, and supervisors. A rota system within the services will also be in effect to enable your child continued access to their education.

6. My child has been isolating, what should I do about returning them to school?

If your child has been self-isolating due to them, or a member of your household having symptoms of COVID-19, they should only return after the recommended isolation period has finished and your child feels well enough to return. Please be aware that this is only applicable from 7th January 2021 as part of the rota system in place.

Please contact us 2 days before the end of the isolation period to update us on when your child will return.

7. What are the symptoms of COVID-19?

The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature
  • a loss of, or change in, normal sense of taste or smell (anosmia)

For most people, coronavirus (COVID-19) will be a mild illness.

If your child or anyone in the household does develop symptoms, you can seek advice from NHS 111 or by phoning 111.

8. What to do if my child or someone in the household develops symptoms of COVID-19?
  • If your child develops symptoms of COVID-19, arrange for a test to be done and keep them at home for at least 10 days from the date when their symptoms first appeared. Please inform us as soon as possible of this, as well as their test results so we are able to manage the situation within the school accordingly
  • All other household members who remain well must stay at home and not leave the house for 10 days
  • The 10-day period starts from the day when the first person in the house became ill
  • Household members should not go to work, school or public areas and exercise should be taken within the home
  • Household members staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • If you are able, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
  • After the isolation period has finished and your child feels well enough to return to school, please contact us before they return so we can inform you of the procedure and timings to do so. Please be aware that this is only applicable from 7th January 2021 as part of the rota system in place.
9. How to stop COVID-19 spreading

There are things you can do to help reduce the risk of you and anyone you live with getting ill with COVID-19.


  • wash your hands with soap and water often – do this for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • wash your hands as soon as you get home
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
10. Precautions we have taken in the services

We are taking specific precautions to keep our learners and staff safe. This includes measures such as limiting the number of people in certain rooms, increasing the frequency of cleaning, and checking temperatures daily.

As of January 2021 we are also reintroducing the rota system for attendance, as well as regularly testing staff with lateral flow rapid testing kits.

For detail of the measures in place, read our risk assessment.

11. What steps we will take if there is a suspected COVID-19 case within one of our services

The Department of Education have issued a recommendation that anyone showing even mild symptoms of COVID-19 should be sent home, and that household should self-isolate for 10 days. This is for both staff and pupils.

If your child begins to display symptoms whilst with us, we will call you immediately and arrange transport to return them home.

To help us manage the situation within services, we ask that you continue to keep us informed about the health of your child and if they have subsequently tested positive for COVID-19.

Any of our staff who have developed symptoms will also self-isolate until they have taken a test and had their results back.

We will write to you if there are any confirmed cases within the service, as well as informing you of how this is likely to impact you and your child.

When we find out about confirmed cases, we speak to Public Heath England for advice on what steps should be taken.

12. Visiting our services

Due to the new government measures we are currently not allowing visitors to our sites except for specific circumstances. Please speak to a member of staff before planning a visit so we can assess if this is a permitted visit and if so, advise you of what to do next.

Useful resources

Department for Education Coronavirus helpline

A new helpline to answer questions about COVID-19 related to education. Staff, parents and young people can contact the helpline as follows:

Phone: 0800 046 8687
Opening hours: 8am to 6pm (Monday to Friday)